1. Scope

This Privacy Policy applies to information collected through the Site and through communications initiated through the Site, including contact forms, consultation requests, practice review requests, and analysis requests.

This Privacy Policy does not govern information processed by healthcare providers in connection with patient care, nor does it replace any notice of privacy practices required under HIPAA. If you become a client of Vital Touch, separate contractual and compliance terms may apply.

2. Information We Collect

A. Information You Provide Directly

We may collect information you choose to provide, including:

• Name
• Organization or practice name
• Phone number
• Email address
• State or location
• Medicare patient panel size
• Number of providers
• Whether you are working with a sales representative
• Message content, questions, scheduling preferences, and other business details you submit

B. Basic Technical Information

When you use the Site, basic technical information may be recorded as part of normal website operation and security, such as:

• IP address
• Browser type
• Device type
• Pages viewed
• Date and time of visits
• Referring page or website

3. How We Use Information

We may use information we collect to:

• Respond to inquiries and requests
• Schedule consultations, practice reviews, or follow-up conversations
• Provide requested information about our services
• Evaluate practice fit for RPM, CCM, and related services
• Operate, secure, maintain, and troubleshoot the Site
• Communicate with you about your inquiry or relationship with us
• Enforce our terms, protect our rights, and comply with legal obligations

If you provide a phone number and opt in to receive text messages, we may use your number to send conversational or informational SMS messages related to your inquiry, appointment scheduling, or ongoing business communications with us.

4. Do Not Submit Patient Information Through Public Website Forms

If we receive information that appears to include PHI through a public website form, we may take steps to delete, redact, or secure that information as appropriate, but public website forms are not intended for PHI submission.

5. How We Disclose Information

We do not sell, rent, trade, or otherwise share your personal information with third parties or affiliates for their own marketing or promotional purposes.

No mobile opt-in data, SMS consent, or text messaging originator information will be shared with third parties or affiliates for their marketing or promotional purposes.

We may disclose information only in the following limited situations:

• To vendors or contractors that perform services on our behalf and are required to use the information only to support our business operations
• To law enforcement, regulators, courts, or other parties when required by law or when necessary to protect rights, safety, or property
• With your consent or at your direction

6. Cookies and Tracking Technologies

We do not use cookies, advertising pixels, or third-party analytics trackers for marketing or behavioral tracking on this Site.

Standard technical processes necessary for website delivery, security, and basic functionality may still occur through your browser or hosting environment.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to inquiries
• Maintain business records
• Provide requested services or follow-up
• Comply with legal, accounting, tax, or regulatory obligations
• Resolve disputes and enforce agreements

Retention periods may vary depending on the nature of the information and our legal or operational needs.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, and disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have privacy rights under applicable law, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain information
• Appeal a denial of a privacy rights request, where applicable

To submit a privacy request, contact us using the information in the Contact Us section below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising applicable privacy rights.

10. Third-Party Links

The Site may contain links to third-party websites or services, including LinkedIn or other external platforms. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies separately.

11. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children through the Site. If you believe a child has provided personal information through the Site, contact us and we will take appropriate steps.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last Updated” date above. Your continued use of the Site after changes are posted indicates acceptance of the updated Privacy Policy, to the extent permitted by law.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise a privacy right, contact us at: